Digital Products and Instant Access

Our products are digital in nature and provide instant access upon successful purchase. This includes but is not limited to:

Downloadable templates

Digital resources

Online access materials

Instant-download content

No-Refund Policy

Due to the immediate delivery and instant-access nature of our digital products, we maintain a strict no-refund policy. Once purchase is completed and access is granted to the digital content, no refunds will be issued.

Reason for No-Refund Policy

This policy exists because:

Access to the digital product is granted immediately upon purchase

The product cannot be "returned" once downloaded or accessed

The digital nature of the product means it can be copied or stored

The value of the product is in its immediate accessibility

Technical Support

While refunds are not offered, we are committed to providing technical support if you experience difficulties accessing or using our products. Please contact our support team for assistance with:

Download issues

Access problems

Technical difficulties

Usage questions

Payment and Transaction Security

To prevent unauthorized purchases:

Verify all purchase details before confirming

Ensure you are authorized to use the payment method

Check that you have selected the correct product

Confirm the purchase amount before proceeding

Statutory Rights

This refund policy does not affect your statutory rights. Where applicable law provides for mandatory cooling-off periods or other consumer rights that cannot be waived, these shall remain in full force and effect. Your statutory rights in relation to defective products or services remain unaffected.

Exceptions

In rare circumstances, exceptions to this policy may be considered at our sole discretion, such as:

Technical failures preventing access to the product

Product not being as described

Duplicate purchases (verified through our system)

Contact Information

For any questions about this refund policy or technical support, please contact:

support@onestopcoachshop.com

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.